Yiyosa ArenaHelp with Yiyosa Arena
Welcome to Yiyosa Arena support. Here are quick answers about playing, friends, and your account. For an unresolved problem, email support@yiyosa.com with your device model, OS and app versions, the time of the issue, and a screenshot if possible. Do not send passwords or sign-in codes.
1. How do I start playing and change language?
Your first launch creates a guest player automatically with an internet connection. You do not need an email address or social sign-in to play. Drag pieces from the tray onto the board; full rows and columns clear. A saved game on this device is restored when available. To change language, open Profile → the top-right settings icon → Language, then choose Türkçe, English, Deutsch, or Français.
2. How do I manage my nickname and friends?
Change your visible name under Profile → settings → Change nickname. Open Profile → Your friends → Add a friend to use a code, link, or QR invitation, then confirm the player preview. A friend request sent from a world-ranking row stays pending until the other player accepts. You can accept or decline incoming requests and cancel sent requests. To unblock someone, open Your friends → Blocked players.
3. How do the jokers work, and what if an ad is unavailable?
Undo reverses your last two placements; Rotate changes a selected piece’s direction; Refresh replaces the remaining tray with three game-selected pieces. Each type is available once per game after completing a rewarded ad and receiving verification. Undo first needs two placements. An incomplete or unavailable ad does not consume the joker. If verification is pending, check your connection and allow it to finish. You do not need to click an ad’s links to receive the reward.
4. Why is my score missing, and how do weekly rankings work?
A completed game enters the rankings after server verification. Your daily score is your best verified game that competition day. Weekly qualification needs verified scores on two different competition days; weekly points equal the average of your two best daily scores plus 150 points for each different day played. Days reset at 07:00 UTC and weeks start Monday. Once finalized, last week’s champions are highlighted on Monday; open Profile → Past weeks to revisit results. There are no cash prizes.
5. How do I delete my account?
Open Profile → the top-right settings icon → Delete my account → Delete permanently. This cannot be undone; your profile and friend connections are removed. Wait for confirmation before treating deletion as complete. If an error occurs, use the app’s retry/continue option. If it persists, contact support@yiyosa.com.
Rankings and notifications
To publish a verified score on world and friend rankings, link your player to Apple or Google. Guest play remains available. A qualifying score from the current competition day can be published after linking, before the competition closes. In Settings, control friend-overtake alerts, daily reminders, weekly reminders and weekly results separately. Quiet hours are 22:00–09:00 in your device time zone by default.